How to Test:
1. Visit www.metrosignup.com and create an account.
2. With your new Metro account, you will submit an application to be approved by WSDA to test for yourself or employee. Make sure to select the correct license type and pay for the license application fee, if you have not already paid.
3. Upon WSDA approval you will receive an email with a link back to www.metrosignup.com to schedule your exams at the most convenient testing center.
4. The testing fee is $58.00 per exam. Metro processes payments with PayPal and all major credit cards are accepted
5. Call Metro Institute for help with registering, applying or scheduling: 877-533-2900.
6. If you cannot make your exam appointment for any reason, you may reschedule at no charge with at least 24 hours’ notice. No shows or late rescheduling will not be refunded.
7. Don't forget: You must bring your Government issued unexpired photo ID to the testing site. You will not be allowed to test without your photo ID.
Customer Assistance:
Call "877-533-2900"
Email: support@metroinstitute.com
For support or assistance - Call "877-533-2900"
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1. You will have one (1) to two (2) hours depending on the exam to complete each closed book examination. Take your time and read each question and each of the possible answers very carefully.
2. You may skip questions and return them later. You may review any or all the test as long as you have time remaining on the clock. If you forget to answer any questions before selecting the "Finish Test" button, you will receive a warning that you have unanswered questions. You may then answer those questions and then click the "Finish Test" button again to get your final score.
3. You must answer 70% correctly to pass. For instance, on a test with 100 questions you could miss up to 30 questions and still receive a passing score. However, if you miss 31 or more questions you will receive a failing score and then must re-schedule to take the test over again.
4. You will be provided with a simple four function calculator, pencil or pen and scratch paper which you must turn in after completing your exam.
5. Items Not Allowed in Testing Room:
(This list is representative but is not exhaustive. Other items that are deemed to cause distraction to other examinees or put exam security at risk may be prohibited)
• Watches, fitness devices (e.g., Fitbits), cellphone, backpacks, purses, wallets, bags, sunglasses, food or drink, loose change, personal scratch paper, trading aids, pencils, pens, tissues, hats, earmuffs, scarfs, umbrellas, medications (inhalers or diabetic items are exceptions), personal laptops, keys, and work ID badges
• Regarding outerwear, coats and jackets should be stored or hung up outside of the testing room. Exception: Some vendors allow jackets to be placed on the back of testing chairs.
If you have any questions regarding testing you may Contact:
Metro: (877) 533-2900 support@metroinstitute.com
or
WSDA: (877) 301-4555 or License@agr.wa.gov
If you receive a passing score on the REQUIRED exam(s) for your specific certification, your completed Certified Applicator License will be mailed you from the DPR Office.
Reviewing Test scores
When you complete your test, be sure and print your score sheet. You will be promted by the computer to do this at the end of your testing period. If you passed your test, the score sheet is your written proof that you have passed that specific exam. Please review the BOLD text on your score sheet for licensing information. If you failed your test, the score sheet will tell you which "Content Areas" you need to study.
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Failed the Test What Next?
If you failed any of the tests, you may re-take that exam. However, you must wait one (1) day to take it again.
To Reschedule a Test Online - Click "HERE" or Call Metro Institute to schedule a new testing time at (602) 452-2900
A test candidate must present to the test proctor a government- issued photo identification:
Acceptable ID includes original, unexpired, current photographic identification that clearly depicts the examinee, and is obtained from a governmental agency.
Examples include a state driver’s license, military identification, passport, state-issued identification card, or federal agency identification.
You will not be able to test without a qualifying ID.
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Examinee Personal Items
Maintaining exam integrity is one of the primary goals of a proctored exam. One of the ways exam integrity is achieved is by limiting the items allowed in the testing room. The method used to store personal items can vary by testing center. Examples of storage methods are: lockers, storage containers, or asking examinees to leave unnecessary items in their vehicle. All testing centers must provide some form of secure storage for car keys and other small items.
Items Not Allowed in Testing Room:
(This list is representative but is not exhaustive. Other items that are deemed to cause distraction to other examinees or put exam security at risk may be prohibited)
• Glasses - Proctor must visually inspect the glasses of examinee.
• Jewelry - Solid or chunky jewelry must be visually inspected. Items that may cause noise or distraction must be removed.
• Pockets - Pockets of examinees must be emptied with all items placed in a locker or storage area. Examinees must be asked to pat their pockets to show all items have been removed. Some testing centers require that pockets be turned inside out.
(Please note: The proctor should never physically touch the examinee to determine that pockets have been emptied. This should be determined by visual inspection only.)
Other Considerations: • Backpacks - rolling or large bags that do not fit in storage area should be stored in vehicle. If that is not possible, it is recommended that valuables be removed and secured in the locker or storage area. Backpacks must be placed at a designated location with the understanding that the examinee is liable for any belongings. Examinee’s personal belongings must never be stored in the proctor area.
All incidents (cheating, distraction, noise, unscheduled breaks etc.) will be reported as defined in processes below. Suspected cheating behavior on exams should be verified by at least two center staff persons whenever possible before action is taken.
• Examinees will be disqualified for cheating.
• Cheating includes, but is not limited to, copying questions or answers in any manner, talking with other examinees, referring to any notes while the exam is being administered, or being in possession of any items with documented questions, answers or notes or any other restricted materials.
• When an examinee is disqualified the exam will be terminated and the examinee will be asked to leave the testing center.
• The proctor should collect and retain any evidence or items relevant to the incident such as notes, study material or devices.
Incident Handling: All disqualifying incidents (cheating, distraction, noise, unscheduled breaks etc.) will be reported to Metro Institute and the governing agency.
• Metro will immediately notify the Agency Compliance Officer for incident review, penalty review and penalty enforcement as allowed by rule, regulation and law.