About Metro Institute
Metro’s business philosophy permeates every aspect of all projects it is this approach that will help ensure that this project is successfully brought to completion.
“Quality Created Through Partnership”
This philosophy is the foundation of the company’s success over the years. Metro has always valued strong working partnerships with agency stakeholders to design technologies and services to meet the workflow and technical needs of its client agencies.
Metro institute was founded by pest control professionals and distance education experts. Brought together, Metro has a powerful formula of expertise to understand client needs in the pest control industry and translate that understanding into highly usable and secure testing services. And because the process inherently builds value, Metro has never charged for any system modifications or customizations as these are considered necessary to facilitate the spirit and purpose of each project.
Finally, and equally important as any other consideration, Metro’s personnel have extensive backgrounds in customer service based businesses and collectively strive to provide excellent service to every user group it serves, examinees, test proctors, regulatory agency personnel and employees – all are valued partners and are treated with the utmost respect.
To accomplish the stated goal and requirements of our partner agencies Metro Institute deploys its existing Internet/Computer-Based Testing system (“iCBT”). iCBT is a robust, feature-rich and secure web-based software application for administering, scoring and reporting test data. Since 2003, our company has successfully delivered over 500,000 Internet-delivered / computer-based exams. iCBT is based on Microsoft enterprise server technologies and is continually tested and upgraded to provide pedagogically sound knowledge testing with unmatched ease-of-use, performance and security. To briefly highlight, the Metro solution provides important tools and features for:
- Secure test taker data transfer between Agency and Metro
- Test taker registration
- Application to test for exams requiring preapproval by the agency (optional)
- Secure exam scheduling and payment
- Secure high stakes proctored exam delivery at professional testing centers
- Agency tools for exam management
- Powerful scoring and analysis reports
- Exam development, exam monitoring and ongoing improvement
- Exam security across all system functions
- Specific customization required to meet your agencies specific rules, regulation and workflow
...all delivered via a secure web-based infrastructure requiring little more than a web browser.
Metro strives to ensure:
- Open lines of communication between Metro and our partner agencies.
- Responsive customer service for all system user groups.
- The timely production of specific reports upon request.
- Proactive, responsive and corrective actions to continually improve systems, processes and the functionality of the test administration program.
- Security, Security, Security!
Most importantly, Metro’s time-tested technologies are security-first technologies; Metro has not experienced a single security breach, loss of data or major service disruption in its twenty-four years of online testing operations.
The Metro team has the verifiable experience and technical expertise in developing the rigid control standards over test data management and test delivery necessary to provide consistent, reliable and secure computer-based testing services. Over the last 24 years, industry stakeholders at all levels - state agencies, commercial companies and individual test takers - praise the company’s proven solution that emphasizes ease of use, convenience, peace of mind and cost savings. Metro simply offers the most proven online testing services available in the industry.
Metro is currently providing proctored computer-based testing services for pesticide regulatory agencies in the following states: Alabama, Arizona, Colorado, Idaho, Indiana, Maine, Michigan, Minnesota, Mississippi, Montana, Oregon, Pennsylvania, New Mexico, South Carolina, Texas and Washington.
Since 2021 Metro has implemented state if the art remote testing from home or office for some of our partner agencies
Metro Institute provides test administration services exclusively for Pesticide Regulatory agencies. Let us show you why!
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